President Ramaphosa has declared a national state of disaster and has announced a 21-day lockdown period in an attempt to lessen the effects of SARS-CoV-2 on our communities. This has forced us to amend our practice operations. We care for many vulnerable individuals with old age, underlying chronic diseases like diabetes, respiratory compromise, immune suppression, and people with a history of cancer.
We are confident that we can protect our patients while providing medical care during COVID-19. The use of virtual consultations, including telephonic, virtual (web-based), and text consultations are advocated internationally. We are happy to offer these consultations to our patients during this period in an attempt to reduce your risk of contracting the coronavirus.
We care about your family's health and safety in this difficult time. Please take precautions to stay safe and informed.
Please stay in you car when you arrive at the Medahead practice. We request that you phone our reception on 012 816 8210 before leaving your vehicle since it allows us to control the movement of people in our practice, prevent crowding, and to instruct you on the best entrance to use at that specific time.
Check for updates on the Department of Health Coronavirus website. You may also join the Department of Health WhatsApp Support Line by adding 0600 123456 to your contacts and sending them a message saying "HI".
Our practice cannot provide safe in-person screening for potential COVID-19 patients due to a shortage of personal protective equipment (PPE) and the lack of isolation areas. If you suspect that you may have been exposed to COVID-19, you may book a telephonic/virtual consultation with one of our doctors by phoning 012 816 8210 to receive expert help. Should we receive the necessary equipment we will notify you immediately.
Walk-in patients are urged to take special care to safeguard the practice and prevent the spread of the disease. Each walk-in patient will be evaluated individually and may be consulted in the rooms or referred to the nearest COVID-19 equipped Accident & Emergency unit.
Please enquire about the possibility of a repeat prescriptions during the Covid-19 crisis period. We will issue repeat prescriptions for you if it is deemed safe and to your benefit.
Please try to consult with us through one of the virtual platforms and limit in-person visits to the minimum. We offer three different methods of virtual consultations:
All three methods of virtual consultations will be invoiced at the medical aid tariffs, and should be reimbursed if your individual benefits are adequate. As a reference, the Discovery tariffs for these virtual consultations are as follows: Telephonic (R280), Virtual web/app (R310), Text (R280).
Please take note that Dr Danelle Serfontein is available every weekday during the COVID-19 lockdown for virtual consultations through the Discovery web/app.
Dr Serfontein is also a member of the Discovery COVID-19 Care Team.
Other Medahead doctors will be available for virtual consultations for selected periods – please check with reception if unclear.
It is our aim at the Medahead practice to prioritize four pillars of care during this crisis:
The Covid-19 lockdown and disaster period is extremely flexible and will be evolving as time goes by. You are urged to check this website and our facebook page for weekly updates. Rest assured that we will discuss and implement changes to keep our patients as safe and healthy as possible under the current circumstances.